As Pleo spaces are those of support, we believe transparency is important. This page outlines how Pleo communicates with the public using social media. Our social media accounts are as follows, and are managed by our part-time Communications Coordinator: 

Availability and monitoring 

We update and monitor our accounts Mondays 8am-4pm EST and Tuesdays 8am-12pm EST. Any messages or questions we receive via our social media channels outside of our regular business hours will be reviewed the following Monday. If you require immediate assistance, please contact If you need support, please call our Parents’ Helpline 613.321.3211, 855.775.7005  

Our social media commenting guidelines 

Please note that the comments and posts expressed by other users, on or directed at our accounts, do not reflect the opinions and position of Pleo.  

Please follow the general rules of respectful civil discourse. To protect your privacy and the privacy of others, please do not include personal information such as your phone number, home address, or email address in the body of your comment. 

We will not tolerate offensive, rude, or abusive comments. We reserve the right to remove or edit content that: 

  • is contrary to the principles of the Canadian Charter of Rights and Freedoms 
  • violates Pleo policy 
  • is racist, hateful, defamatory, abusive, or obscene  
  • is spam 
  • encourages or suggests illegal activity or cyberbullying 

Following, liking, and sharing 

Pleo follows, likes, and shares content from community members, partners, and organizations. We share information that may be of value to our community. Follows, likes, and shares are not necessarily an endorsement. 

Please be respectful and mindful of Pleo spaces being those of support for families navigating sensitive situations. If you have any questions about our service standards or how we apply them, please contact hillary[at]  

Every time I called Pleo I was given a voice and someone who listened with compassion. I felt respected, heard and not judged. For the first time in a long time (two very long years), I felt that I was indeed a good parent who was just struggling with a difficult situation.

Anonymous parent