Crisis Services

There are crisis intervention services available through our community partners. It can be helpful to keep this information handy, so that it’s easily accessible if and when you need it.

For Children and Youth up to 18 years of age

Phone: 613.260.2360 (Ottawa) or 1.877.377.7775 (toll free for Eastern Ontario)
Email: crisis@ysb.on.ca

The 24/7 Crisis Line makes sure that youth in crisis — or anyone concerned about them — can talk to someone who understands and wants to help. It offers supportive listening, crisis counselling, referrals and more, 24 hours a day, 7 days a week.

Mobile interventions (Ottawa only):

Monday – Friday: 4:30 p.m. to midnight

Saturday & Sunday: 11:00 a.m. to 11:00 p.m.

For Youth over 16 years of age

Phone: 613.722.6914 (Ottawa) or 1.866.996.0991 (Outside Ottawa)

Professionally trained volunteers are there to answer your call 24 hours a day, 7 days a week. They will provide support in a crisis and can transfer your call to the local crisis team if needed. Information provided to the Mental Health Crisis Line and the Local Mental Health Crisis Teams will be kept confidential and private unless the law requires disclosure.

As a mental health professional working with children, youth and families, I am grateful for PLEO and the support it provides children/youth and their families. As a parent-led organization, it fills the gap that professional mental health services do not provide. If PLEO did not exist I simply don’t know what I would recommend in its place.

Dr. Michael Cheng Co-Founder, eMentalHealth.ca; Psychiatrist at CHEO; Associate Professor at uOttawa