Crisis Services

There are crisis intervention services available through our community partners. It can be helpful to keep this information handy, so that it’s easily accessible if and when you need it.

For Children and Youth up to 18 years of age

Phone: 613.260.2360 (Ottawa) or 1.877.377.7775 (toll free for Eastern Ontario)
Email: crisis@ysb.on.ca

The 24/7 Crisis Line makes sure that youth in crisis — or anyone concerned about them — can talk to someone who understands and wants to help. It offers supportive listening, crisis counselling, referrals and more, 24 hours a day, 7 days a week.

Mobile interventions (Ottawa only):

Monday – Friday: 4:30 p.m. to midnight

Saturday & Sunday: 11:00 a.m. to 11:00 p.m.

For Youth over 16 years of age

Phone: 613.722.6914 (Ottawa) or 1.866.996.0991 (Outside Ottawa)

Professionally trained volunteers are there to answer your call 24 hours a day, 7 days a week. They will provide support in a crisis and can transfer your call to the local crisis team if needed. Information provided to the Mental Health Crisis Line and the Local Mental Health Crisis Teams will be kept confidential and private unless the law requires disclosure.

To realize the full benefits of caregiving, it is crucial that caregivers have access to the information and supports they need to sustain their own wellbeing, and that their voices are recognized and respected in Canada’s mental health system. Failure to support caregivers undermines mental health across the entire population, leading to poorer outcomes, both for the people living with a mental illness and their caregivers. This also leads to increased health and social service costs.

The Mental Health Commission of Canada