Crisis Services

There are crisis intervention services available through our community partners. It can be helpful to keep this information handy, so that it’s easily accessible if and when you need it.

For Children and Youth up to 18 years of age

Phone: 613.260.2360 (Ottawa) or 1.877.377.7775 (toll free for Eastern Ontario)
Email: crisis@ysb.on.ca

The 24/7 Crisis Line makes sure that youth in crisis — or anyone concerned about them — can talk to someone who understands and wants to help. It offers supportive listening, crisis counselling, referrals and more, 24 hours a day, 7 days a week.

Mobile interventions (Ottawa only):

Monday – Friday: 4:30 p.m. to midnight

Saturday & Sunday: 11:00 a.m. to 11:00 p.m.

For Youth over 16 years of age

Phone: 613.722.6914 (Ottawa) or 1.866.996.0991 (Outside Ottawa)

Professionally trained volunteers are there to answer your call 24 hours a day, 7 days a week. They will provide support in a crisis and can transfer your call to the local crisis team if needed. Information provided to the Mental Health Crisis Line and the Local Mental Health Crisis Teams will be kept confidential and private unless the law requires disclosure.

I called the PLEO Helpline for the first time last week. Being able to speak to someone who gets what I’m going through was such a relief. I feel like I have an ally. Someone who not only gets it, but also can help me figure out what to do and where to go to help my child. Thank you for providing such a wonderful and desperately needed service.

Ottawa Parent