How We Help

We help parents of children facing mental health challenges find their way forward.

We provide Family Peer Support through integrated services specifically designed to support parents when, where, and how they need it, and to work together so that parents can move seamlessly between them.

It’s easy to work with us

If you are a parent, call 613.321.3211 or 855.775.7005 to speak with a Family Peer Supporter or have us call you by completing a self-referral form.

If you are a service provider call 613.321.3211 or 855.775.7005 to make a referral by phone with a Family Peer Supporter, or complete our online referral form.

Thanks to the support of our funders, all of our services are available at no cost. Parents do not need a referral to access our services, and, we welcome referrals from providers working with a family so that we can make that first call – we just ask that you confirm the parent’s consent to share their contact information.



Help Line

Our Parents’ Helpline is answered Monday to Friday from 9am to 7pm EST. Parents or caregivers of children up to age 25 can call – any time and as often as is helpful. There’s no waitlist, no fee, no paperwork. You call and get support right away.

Our Parent Support Groups are confidential and judgement free spaces. Hosted by two Family Peer Supporters, small groups of parents meet to connect and support each other. Parents are able to share valuable information and Family Peer Supporters can bring their own experiences and knowledge of services and resources. Find a group in your area.

Need more intensive support and guidance? Through our One-on-One Mobile Service Our Family Peer Supporters meet with parents in their community, one-on-one. These meetings typically continue over eight weeks.

We are also on-site at several locations across the region, working closely with our partners to ensure your whole family is supported. Click here to find a Pleo Family Peer Supporter nearby.

More than 90% of parents and caregivers who have used our services report feeling better able to cope, better able to support their child, and better able to access the services they need. They also report feeling less anxious, stressed, and isolated.   

The parents we support have children, youth, or young adults up to age 25 who are struggling with their mental health. The range of challenges is broad – ADHD, addiction, depression, anxiety, schizophrenia, autism as there is often overlap or dual diagnosis, eating disorders, and many others. Their child may or may not have a diagnosis, and can be at any stage of their journey. 

We help parents find and access the right services for their child and family. We help them build their own capacity to support their child, and to cope with the tremendous challenges they face. We work together to figure out how to manage confidentiality, co-parenting, setting boundaries, school truancy, medication, safety, housing, lack of motivation or insight, and all the other issues and stressors that the whole family faces when a child is struggling. And we’re here alongside them as peers – as parents who have been there ourselves and really get it – so that they never have to feel alone or isolated.

I called the Pleo Helpline for the first time last week. Being able to speak to someone who gets what I’m going through was such a relief. I feel like I have an ally. Someone who not only gets it, but also can help me figure out what to do and where to go to help my child. Thank you for providing such a wonderful and desperately needed service.

Ottawa Parent